A Transformation Driver
“I witnessed firsthand her commitment to creating an inclusive and supportive environment where every employee felt seen.“
-Phoebe Williams
The Proof Is in the Process: From Uncertainty to Clarity
2024 - 2025
A fast-growing agency was held back by unsteady leadership, inconsistent reviews, and a lack of structure. By digging into how people were experiencing these gaps, I guided the organization toward a set of practices that gave managers confidence, brought clarity to employees, and stabilized the culture. The impact of those shifts speaks for itself…
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![An image of the Float House.A woman studying blueprints on a table against a pink background.]()
The Challenge: Managers lacked training, performance reviews were inconsistent, and onboarding left new hires adrift. Without structure, leaders felt unprepared, employees felt unsupported, and turnover risk grew.
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![Colleagues reviewing blueprints and architectural renderings on a wall during a planning session.]()
The Work: I started with a full audit of people practices, gathering candid feedback from managers and staff. From there, I built a foundation of clear, consistent processes: leadership training infused with emotional intelligence, transparent performance reviews aligned to organizational goals, and an onboarding experience that set new hires up for success. To strengthen retention, I introduced proactive support systems and redefined exit protocols to preserve institutional knowledge and ensure dignified transitions.
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![Team members presenting architectural designs to a seated group in a bright workspace.]()
The Results: The organization gained a reliable framework for managing the employee experience, stabilized its culture, reduced turnover risk, and positioned itself for long-term growth.
